Robot Waiters: Who Are They?

Robot waiters and flying drones. No, we are not on an amazing science fiction set but in the future of catering, at least as far as table service is concerned. If we take a look at the news that is currently circulating around the world, we will discover that technology is also revolutionizing the restaurant sector. Innovation, yes, which is modifying the key figure of the waiter. And there are already those who say it is a profession destined to disappear, supplanted by much more convenient robots in terms of efficiency and costs.

But before generating panic, let's analyze the scenario together to understand more about this reality that has also arrived in Italy, to find out who the robot waiters really are.

Robot waiters: what characteristics?

Robot waiters

If you are curious to see the robots in action with your own eyes, you don't necessarily have to leave Italy. Indeed, the first specimen had been 'hired' in our islands, also making proselytes in other Italian regions. From Sicily to Trentino, very special waiters are already in full swing.

But what are the characteristics that make them so special? The ability of to speak multiple languages certainly stands out, but there is another differentiating element: they are tireless. The robot does not ask for days off, it does not get sick (at most it requires regular maintenance), it does not need to rest. After the initial investment to have it, the costs decrease compared to human personnel.

For this reason, there is a risk of job losses, and there are those who shout about apocalyptic scenarios in which machines will take over, effectively making human intervention useless. But are things really like this?

Can we talk about real progress?

Robot waiters

Can we talk about real progress or are we just further undermining the world of work? It is difficult to give a univocal answer; robots can certainly be a valid support especially in critical moments, for example, when we have an extremely full room and an overload of orders.

But also in emergency situations like the one we are currently experiencing. We wonder if after the end of this quarantine we will return to our normal lives or something will inevitably change in the world of work too. And in China, restaurants are slowly reopening, but with very stringent safety regulations, including the adoption of flying drones to minimize human contact as much as possible.

Robot waiters

Summing up, then, will these robots steal our jobs? No. They certainly constitute a valid support in particular situations, and they can also be adopted beyond the restaurant sector, but support does not rhyme with replacement, so you can have peaceful dreams: the job of waiter, like others, will not disappear (at least for now).

If you liked the article, leave us a comment! And have you ever thought about hiring a robot waiter?