❓ Frequently Asked Questions

RistoManager is a complete and professional restaurant management system designed for restaurants, pizzerias, bars, and pubs. It allows you to manage tables, orders, menus, reservations, dining room, bar, kitchen, and much more from a single platform.

Available in three versions: Standard (up to 3 waiter tablets), Professional (unlimited tablets), and Turnkey (complete solution with preconfigured PC and 24/7 support).

Standard: Up to 3 waiter tablets. Perfect for pizzerias, bars, and medium-sized restaurants. Table management, orders, and dining room printing.

Professional: Unlimited waiter tablets. Ideal for large restaurants, pubs, and farmhouses. Dining room, bar, and kitchen synchronized in real time.

Turnkey: Preconfigured PC + full unlimited software + electronic receipt + 24/7 support + free hardware replacement. Everything in one monthly fee.

RistoManager is ideal for:

• Restaurants and pizzerias
• Bars and pubs
• Farmhouses and trattorias
• Ice cream parlors and rotisseries
• Venues with table service and counter service

If you run a venue with table service, RistoManager is the right solution.

Yes! We offer a free version with limited features for 30 days. You can test all the main features without entering any payment information.

When you purchase, the data you entered in the free version stays intact and the version unlocks completely.

Minimum:

• RAM: 4 GB
• Disk space: 2 GB free
• Processor: Intel Core i3 or equivalent
• Resolution: 1024x768

Recommended: 8 GB RAM, 1920x1080 resolution

RistoManager works on:

• Windows: 10, 11 (64-bit)
• Linux: Ubuntu 18.04+, Debian, Fedora

1. Download the installation file
2. Run the installer
3. Follow the setup wizard
4. Configure your venue's data
5. Start using RistoManager

For network setup with multiple tablets:

• Install RistoManager on the server PC
• Connect the tablets to the venue's WiFi network
• Waiters take orders from the tablets
• Data arrives in real time in the kitchen and at the bar

Our support team can help you with the initial setup.

Yes! RistoManager supports importing from CSV files. You can import:

• Products and categories
• Customers and suppliers
• Products and menus
• Historical data

Contact support for assistance with migration.

RistoManager uses an annual license system. You purchase a license for one year and receive:

• Full access to the software
• Free updates
• Technical support
• Backup and security

You can renew the license every year or cancel at any time.

Prices vary depending on the version and your specific needs:

• Standard: Request a quote
• Professional: Request a quote
• Turnkey: Request a quote (monthly fee)

Contact us for a personalized, no-obligation quote.

When the license expires:

• You receive renewal notifications 30 days in advance
• You can continue using RistoManager in read-only mode
• You cannot create new transactions
• Your data remains safe

Renew the license at any time to resume normal operation.

Yes! You can upgrade at any time. Your data remains intact and the new version unlocks all additional features.

Contact support to manage the upgrade.

No! The price you see is what you pay. No additional costs for:

• Software updates
• Technical support
• Backup and security
• New features

Everything is included in your annual license.

All versions support unlimited warehouses and inventory management.

You can manage your restaurant's inventory with goods receiving/dispatch, minimum stock alerts, and supplier orders.

RistoManager automatically tracks:

• Real-time stock levels
• Incoming and outgoing movements
• Transfers between warehouses
• Expiring products
• Minimum and maximum stock levels

Receive automatic alerts when stock drops below the minimum.

Yes! RistoManager supports:

• Batch management with full traceability
• Expiry dates for each batch
• Automatic alerts for expiring products
• FIFO picking (First In First Out)
• Complete history of each batch

RistoManager offers two types of inventory:

• Quick Inventory: Fast barcode scanning for quick counting
• Full Inventory: Detailed verification with reconciliation

You can do partial or full inventories, by restaurant or by category.

Yes! RistoManager supports advanced variants:

• Sizes and colors for each product
• Separate stock for each variant
• Different prices per variant
• Unique barcode codes
• Complete variant management

The bill of materials allows you to:

• Create products made from other products
• Manage multi-level bills of materials
• Automatically check component availability
• Track production costs
• Manage internal processing

Perfect for production and assembly businesses.

Creating an invoice is simple:

• Select the customer
• Add the products
• Apply discounts if needed
• Generate the invoice
• Print or send via email

RistoManager automatically calculates VAT, totals, and due dates.

Yes! RistoManager supports:

• Electronic invoicing (FatturaPA)
• Traditional invoices
• Credit notes
• Receipts
• Delivery notes (DDT)

All invoices comply with Italian regulations.

RistoManager tracks:

• Cash payments
• Card payments
• Bank transfers
• Checks
• Installment payments

Receive automatic reminders for overdue payments.

Yes! RistoManager allows you to:

• Create professional quotes
• Set quote expiration dates
• Convert quotes to orders
• Track quote status
• Send via email to customers

RistoManager handles orders in real time:

• Waiters send orders from the tablet
• Kitchen and bar receive orders automatically
• Order status is visible in real time
• Takeaway order management
• Complete order history

Reduce errors and speed up service.

Yes! RistoManager supports:

• Percentage and fixed discounts
• Quantity discounts
• Customer-specific discounts
• Time-limited offers with expiration
• Coupons and promotional codes

Standard: Email support

Professional: Phone and remote support (Mon-Fri 9:00-18:00)

Turnkey: H24 phone and remote support, 7 days a week

All plans include access to documentation and video tutorials.

You can contact us via:

• 📧 Email: [email protected]
• 📞 Phone: +39 0831/1815236
• 💬 WhatsApp: +39 333 2307201
• 🕐 Hours: Mon-Fri 9:00-18:00

For the Turnkey plan: H24 support available

Yes! We offer:

• Online video tutorials
• Complete documentation
• Training webinars
• One-to-one support for initial setup
• Data migration assistance

If you encounter a problem:

• Contact support immediately
• Describe the problem in detail
• Provide screenshots if possible
• Our team will investigate and resolve

For Professional and Turnkey: priority support guaranteed.

Standard: Programmable local backup

Professional: Programmable local backup

Turnkey: Automatic backup included

Your data is always protected and recoverable.

Standard / Professional: The system runs locally without internet dependency

Turnkey: The system runs locally without internet dependency

Yes, RistoManager is designed to be intuitive and easy to use. No technical experience required. The interface is simple and logical, with integrated tutorials and technical support available.

Thousands of non-technical users use it daily with success. You can start working in minutes, without complications.

RistoManager is one of the easiest restaurant management software solutions on the market. It offers a perfect balance between ease of use and advanced functionality.

You don't need to be an expert to get started, but you have access to all professional features when you need them. Perfect for both beginners and professionals.

Yes! RistoManager offers a free 30-day trial with full access to all features. It is not a limited version, but the complete software.

After 30 days, you can choose to purchase a paid plan or stop. No commitment, no credit card required. Perfect for testing the software risk-free.

Standard: Up to 3 waiter tablets. Perfect for pizzerias, bars, and medium-sized restaurants.

Professional: Unlimited waiter tablets. Ideal for large restaurants, pubs, and agriturismos.

Turnkey: Preconfigured PC + complete unlimited software + electronic receipt + H24 support + free hardware replacement. Everything included in a monthly fee.

Choose based on your needs and your venue's volume.